Professional Video Production FAQ’s

*What languages are available?
Videos can be produced in English or Spanish. Each video will be created in one language. We have a limited number of native Spanish speakers available on request. However, delivery of a Spanish-language video may take longer depending on the spokesperson’s availability.

Please note:
Videos in Spanish may take up to seven business days to complete.

*How is the video encoded?
We deliver the video in two standard formats: MP4 and MOV. A link to download both versions will be provided.

*What is the video length?
The video can be up to one minute long. Studies show that customers prefer business videos that are less than one minute.

*Where can you use the videos?
YouTube provides free hosting/streaming and can be easily embedded onto a website. Videos can also be uploaded directly to Facebook and LinkedIn and in emails.

*How about closed captioning?
Yes!
An SRT file with a time-coded transcription of the video is included at no extra charge. SRT files sometimes cost as much as $50 per minute of video to produce. Our SRT file is human-generated, as opposed to the computer-generated caption option on most video and social media platforms, which means it is more accurate. Closed captioning is important (and sometimes required) for helping the hearing-impaired understand the video. But it is equally important for the entire audience because many people prefer to watch videos with the sound turned off (because they are in the office or other environments where sound would be a distraction).