Did you know that your business online reputation is defined by your customers. Take control of your online reputation with easy to use reputation management software to help your business monitor all aspects of your online reputation. Every day, customers are talking about your business on websites like Yelp, TripAdvisor, Google+, Facebook, blogs and elsewhere, and this chatter has a direct impact on your revenue.
With Reputation Management, you can keep on top of online activity affecting the reputation of a business, including reviews, listings, and social media, helping you make expert recommendations, and provide proof-of-performance.
What is Reputation Management?
Reputation Management is an online tool that gives you control over your online presence by helping you correct your online listings, respond to your reviews, benchmark yourself against competitors and more.
Reviews, accurate business information, and social media activity impacts your reputation and whether a consumer decides to do business with them. Businesses need a way to manage all of these factors in a scalable way.
Why is managing your reputation important?
With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. 72% percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be aware of what is being said about their business.
Improve search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.
Compile reviews from dozens of sites so you can easily see what’s being said about a business online. Plus, use competitive benchmarking to see how they stack up to the competition.
Monitor and get alerts when the business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Keep on top of online activity affecting the reputation of a business, including reviews, listings and social media.
Newly Released Functionality - Review Response Templates
Now available with your Beachgrid reputation management account - save time by using "Review Response Templates" to post a response, learn how to edit or delete templates, as well as how to create custom templates for reviews submitted from Facebook & Google.
Benefits of utilizing Review Response Templates:
The Beachgrid Review Response Templates allows you to respond to your customer reviews in as little as two clicks because Reputation Management intelligently recommends 3 response templates based on details from the customer review, allowing you to choose one and click post. That's it!
There are 40 default templates populate at random so all responses sound authentic. These can be edited, deleted or you can create your own with dynamic fields. Specify which templates to show up based on a particular star rating. You are in control.
All review response templates follow industry best-practices, making this process fool-proof.
You can also create an unlimited number of custom templates to stay true to your brand.
Your recommendations will change based on the star ratings of the review.
Your business name and the reviewers name is automatically pre populate into the response.
The next review will have new responses so that you aren’t posting a string of identical responses.
Responses are SEO friendly, HIPAA compliant and encourages offline conversations for negative reviews.
All reviews can be further customized even if you use a template response.
Reputation Management is a DIY Product
Learn more about a highly recommended product called "Listing Distribution" The big 4 data aggregators that you should be using which makes the process of updating your listings an easy & automated process.Manually creating the listing accounts and updating them is a time consuming and frustrating process. Having this product - your listings are being updated for a year. Learn more >>