Did you know that your business online reputation is defined by your customers. Take control of your online reputation with easy to use reputation management software to help your business monitor all aspects of your online reputation. Every day, customers are talking about your business on websites like Yelp, TripAdvisor, Google+, Facebook, blogs and elsewhere, and this chatter has a direct impact on your revenue.
With Reputation Management, you can keep on top of online activity affecting the reputation of a business, including reviews, listings, and social media, helping you make expert recommendations, and provide proof-of-performance.
What is Reputation Management?
Reputation Management is an online tool that gives you control over your online presence by helping you correct your online listings, respond to your reviews, benchmark yourself against competitors and more.
Reviews, accurate business information, and social media activity impacts your reputation and whether a consumer decides to do business with them. Businesses need a way to manage all of these factors in a scalable way.
Why is managing your reputation important?
With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. 72% percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be aware of what is being said about their business.
Improve search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.
Compile reviews from dozens of sites so you can easily see what’s being said about a business online. Plus, use competitive benchmarking to see how they stack up to the competition.
Monitor and get alerts when the business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Keep on top of online activity affecting the reputation of a business, including reviews, listings and social media.